It is the policy of our practice that payment is due at time of service unless other arrangements have been made in advance. If you are covered by medical insurance, please provide your complete and up to date policy information and we will attempt to verify your coverage as a patient courtesy. We will be happy to file our charges with your primary insurance carrier as a service to you, and will also file to a secondary insurance that is recognized by Medicare and has the ability to receive electronic filing. If, however, there is no response or payment from the secondary insurance after 30 days, or should you have a third insurance, you may need to submit the appropriate paperwork (Explanation of Benefits from your primary insurance) and receipts for consideration and reimbursement. Any remaining balance after insurance payment is received will be communicated to you in the form of a patient statement. This amount is due in full within 30 days after receiving the statement of charges. Should you have any questions or require help interpreting your bill, please call the office for assistance. We make every effort to review statements and accounts for any errors but mistakes do occasionally occur, so please call for more information if you think that a charge or bill is incorrect.
Although we are contracted with many insurance companies, our services may not be covered by your particular insurance plan, and it is ultimately your responsibility to be sure that any evaluation or treatment received in our office will be covered. Please notify us prior to your appointment time if your insurance requires preauthorization for services, so that this can be requested in a timely fashion. We highly recommend that you communicate with your insurance regarding coverage specifics for dermatology – please remember that you are ultimately responsible for all charges incurred, regardless of the insurance coverage. Your physician's referral and our verification of your insurance benefits are not a guarantee of payment.
The same contractual agreements that allow us to file for insurance benefits on your behalf also require us to make every effort to collect appropriate copayments, deductibles, and coinsurance for which you may be responsible and contractually obligated by your insurance to pay. Routinely waiving or reducing such fees is not permitted and cannot be done by our practice except on an individual basis in demonstrated cases of significant financial hardship. Please discuss this prior to your visit if you believe your circumstances warrant. Should you have a situation which prevents immediate payment of your bill, please call to discuss the specifics and we will determine whether an installment payment arrangement can be set up. Payment by credit card, check or cash is accepted, and your prompt payment of any charges is very much appreciated.
PO Box 360915
Melbourne, FL 32936
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We are a small, single physician practice emphasizing personalized and patient-centered care. Dr. Poole provides care for adult patients with skin cancer and other skin disorders with the support of her medical assistants, Anita and Kristie.
Dr. Poole is board certified in Dermatology and in Internal Medicine, and has been in practice in Melbourne since 1993.